FAQ
Order
How do I know if my order is confirmed?
How do I know if my order is confirmed?
Once your order has been confirmed, a confirmation email with your order number will be automatically sent to you. If you do not receive it, please check your spam folder.
Is there a minimum order amount?
Is there a minimum order amount?
No minimum amount is required. You can order freely as you wish.
Can I modify or cancel my order?
Can I modify or cancel my order?
Yes, as long as your order has not yet been shipped. Simply contact us promptly by email, WhatsApp, or through our Instagram page, providing your order number.
Delivery
What are the delivery times?
What are the delivery times?
Delivery is guaranteed within a maximum of 48 business hours from the validation of your order.
Do you deliver throughout Morocco?
Do you deliver throughout Morocco?
Yes, we deliver throughout Morocco.
What are the shipping costs?
What are the shipping costs?
Delivery fees are 40 MAD for any order under 1000 MAD.
Delivery is free for orders above this amount.
What to do if I don't receive my order?
What to do if I don't receive my order?
If you have not received your order within the indicated timeframe, please contact our customer service via WhatsApp, Instagram, email or phone.
Our team will do everything necessary to assist you as soon as possible.
Payment
What payment methods do you accept?
What payment methods do you accept?
We offer two payment methods for your convenience: - Cash on delivery - Secure online payment.
Can I pay on delivery?
Can I pay on delivery?
Yes, cash on delivery is available throughout Morocco.
You can pay for your order directly to the delivery person upon receipt.
Is online payment secure?
Is online payment secure?
All online transactions are secure to ensure the confidentiality of your data.
Products
Are the perfumes authentic?
Are the perfumes authentic?
Yes, all our perfumes are 100% authentic and come directly from the house of Swiss Arabian.
How long do perfumes last?
How long do perfumes last?
Our perfumes are renowned for their excellent longevity and refined sillage, thanks to high concentrations and quality ingredients.
Longevity may vary depending on skin type and the chosen fragrance.
What is the difference between perfume and perfumed oil (CPO)?
What is the difference between perfume and perfumed oil (CPO)?
The fragrance contains alcohol and provides immediate diffusion with a more ethereal trail.
The perfumed oil (CPO), on the other hand, is alcohol-free, more concentrated, and is worn close to the skin for a long-lasting and more intimate hold.
How do I choose my perfume?
How do I choose my perfume?
The choice of a perfume depends on your olfactory preferences (floral, oriental, gourmand, woody, etc.).
You can refer to the descriptions of each fragrance on our website or contact our team for personalized assistance.
Do the products contain alcohol?
Do the products contain alcohol?
Our perfumes contain alcohol.
However, our perfumed oils (CPO) and hair mists are alcohol-free.
Do you offer gift sets?
Do you offer gift sets?
Yes, we offer a selection of gift boxes.
To discover the available models, please contact us via our Instagram page.
Can I sample the perfumes before buying?
Can I sample the perfumes before buying?
Yes, in our stores, our advisors are available to help you discover and try fragrances according to your preferences.
Exchanges & After-Sales Service
Can I exchange a product?
Can I exchange a product?
Yes, exchanges are possible within 10 days, provided the product is in its original, unopened, and unused packaging, accompanied by the receipt.
Do you accept refunds?
Do you accept refunds?
We do not issue refunds.
Only exchanges are possible, subject to current conditions.
What if my product is defective?
What if my product is defective?
In the event of a defective product, an exchange can be made.
Simply send us photos of the product along with the receipt.
Our after-sales service will contact you to arrange the exchange.
What is the deadline for filing a claim?
What is the deadline for filing a claim?
Any claims must be made within a maximum of 10 days following the purchase.
Can in-store purchases be processed online?
Can in-store purchases be processed online?
Yes, it is possible.
We invite you to contact us so that our team can assist you.
Stores & Availability
Where are your stores located in Morocco?
Where are your stores located in Morocco?
You can view the list of our stores on the dedicated page (Hyperlink: See our points of sale)
How can I check if a product is available in store?
How can I check if a product is available in store?
You can contact the store directly or view our contact details on the dedicated page.
Our team is also available to assist you.
Are the prices the same in-store and online?
Are the prices the same in-store and online?
Yes, prices are the same in store and on our official website in Morocco.